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An Investigation of Usability Issues with Mobile Systems Using a Mobile Eye Tracker

By: Marie Norlien (2002)
A thesis submitted to the School of Information Technology in partial fulfillment of the requirements for the degree of Master of Science in Information and Communication Technology.

Abstract: Mobile systems raise many usability issues that are not yet well understood. One technique for acquiring data relevant to these issues is the use of a head-mounted mobile eye tracker. The goals of this thesis are (a) to explore the potential and limitations of an eye tracker in example studies of one or more typical mobile systems and (b) to contribute some insights into particular usability problems that arise with those systems. This has been accomplished by understanding the current relevant literature, use of the eye tracker, and exploratory usability studies using the IRREAL pedestrian navigation software and two market Global Positioning Systems (GPS) systems designed for a Pocket PC. Current literature includes an overview of mobile systems, an understanding of multitasking and how conflicts can arise, and a discussion regarding navigation systems. Next, a background to eye tracking including information regarding which eye tracker we used in our studies is explained. In addition, problems and solutions related to the use of a mobile eye tracker discovered during our studies and uses with other mobile devices are presented. Finally, our studies are conveyed along with their results and central usability findings related to the particular mobile system, multitasking, and the uniqueness of mobile systems. To summarize, the reader should have a good understanding of the mobile eye tracker including its strengths and limitations. In addition, it should be clear how the use of a mobile eye tracker is an important evaluation tool for studies with mobile systems. And last, the reader should have gained an understanding of user multitasking issues related to mobile systems and mobile environments with particular relevance given to navigation-based systems.

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BibTeX entry:

@mastersthesis{Norlien02,
year = {2002},
author = {{Norlien}, Marie},
title = {An Investigation of Usability Issues with Mobile Systems Using a Mobile Eye Tracker},
address = {Bruchsal, Germany},
school = {International University in Germany, Bruchsal}}